Terms, Conditions and Privacy Policy

Store goals:

For Orders:

Before ordering please read the product description carefully.
You can find in the product description all the necessary information about the product.
There might be slight changes of the products color, due to difference in lighting, photography, printing, and screen resolution.
Before paying, the customer must review the available payment methods.
The discount coupons are not included in the offers or bundles.
The price includes the products and the shipping only.
The order is considered confirmed after payment.

How to use products:

After you got the crochet kit, you will find all the materials included inside, except for the scissors.
With a booklet has all the instructions needed to make the plushy, in addition to a barcode to access the step-by-step video tutorials.
The customers do not have the right to share Booklets, patterns, barcodes, or videos on the Internet.
Watching the video is only limited to the barcode attached inside the booklet, and the customers does not have the right to publish it on social media platforms.
Yalla Crochet store reserves all copy rights to the name, logo, pattern, barcodes and videos.
Customers can share the final plushy result as photos and clips online.

Customer data:

The store is committed to maintaining and protecting the privacy of customer data and transactions.
The store has the right to share customer data with the delivery parties, such as the shipping company, delivery companies, and the concerned parties.

Working hours:

From Sunday to Thursday. working hours from 9 am - 4 pm.
The first four days of the holidays are holidays for the store and are not considered working days.

Technical support:

Technical support for the customer is available through available and approved means of communication from 9 am to 4 pm (and in Ramadan from 6 pm to 1 am).
The approved means of communication are WhatsApp and email only.

Shipping:

We do not modify the address. The address is delivered to the shipping company according to what the customer has provided.
Processing of orders can take 1-2 working days, and the shipping will take three-ten working days, apart from busy seasons it can take longer time.
The shipment is delivered to the address or branch located in your city, according to what is available with the shipping company.
The shipping time is approximate and may extend for a longer period.
Delaying shipping due to lack of information exempts the store from responsibility for the delay.
If a shipment is returned to the store due to lack of information, the customer will have to repay for the shipment to be resent back to them.
If a shipment is returned to the store due to the receiver being unavailable, it will be the customer's responsibility to repay for the shipment to be resent back to them.
After the order is shipped, the customer cannot modify or cancel it.
After the order is shipped, the customer follows up the order with the shipping company to ensure that it is received on time.
For international shipping, there is a threshold limit for the total amount spent for all countries before they can charge you tax and customs fees, it is a customer's responsibility to check the threshold before order, the price that you will pay in 'Yalla Crochet' websites includes the products and the shipping fees only.

Disclaimer:

After shipping the products, we at (Yalla Crochet) disclaim all responsibility, and all responsibility falls on the shipping companies from tracking shipments, delay, and delivery.